Returns & Exchanges

At UGREEN, we stand behind the quality of our electronics and offer a 30-day risk-free return policy to ensure you are completely satisfied with your purchase. Whether it is a compatibility issue or a change of heart, our team is here to help you find the right power or connectivity solution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the specific product details to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, adapters, and manuals that were included in the initial shipment.

• 3.
  Ship the Product

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated electronics inspection center.

• 4.
  Receive Your Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 3-5 business days to your original payment method.