Frequently Asked Questions
Everything you need to know about UGREEN products and services.
What is the warranty period for UGREEN products?
Most UGREEN products come with a 12-month limited warranty from the date of purchase, covering manufacturing defects in materials and workmanship.
Are UGREEN charging cables MFi certified?
Yes, our Lightning cables are MFi certified by Apple to ensure 100% compatibility and safety for all your iOS devices.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email once your order has been dispatched.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days for a full refund.
Do UGREEN power banks support fast charging?
Yes, our power banks support various fast-charging protocols including Power Delivery (PD) and Quick Charge (QC) for compatible smartphones and laptops.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and convenient checkout experience.